· 1 min read
Your flight is three hours late. What happens to the car?
Nothing, and it costs nothing — provided the booking was set up against the flight number rather than a clock time. Here is the difference.
This is the question that separates a booked chauffeur from a car ordered for a fixed time, and the answer depends entirely on one field in the reservation: the flight number.
Booked against a flight number
The reservation is matched to the live flight. If the aircraft is delayed three hours, dispatch moves three hours. If it lands forty minutes early, the chauffeur is dispatched forty minutes early and is in position when you clear customs. You are not charged for the delay, because from our side the trip simply happened later than planned.
Booked against a clock time only
Then the car arrives at that time and waits, and waiting beyond the free allowance is chargeable — not because anyone is being difficult, but because a vehicle and a chauffeur genuinely are sitting at an airport unable to do anything else. This is the avoidable version of the problem, and it is avoided by giving us the flight number.
Free waiting time
Every arrival includes a free allowance measured from actual landing, not from the schedule. International arrivals get longer than domestic, because customs and baggage reclaim are genuinely unpredictable. The exact allowance is stated on your confirmation so there is nothing to argue about at the kerb.
When the flight is cancelled outright
An airline cancellation is not a passenger cancellation and we do not treat it as one. Tell us and we move or release the booking. The full policy is on the terms page, and the practical questions are answered in the FAQ.
What we ask of you
Give us the flight number at booking, and a mobile number that will be switched on when you land. That is genuinely the whole list.
